jlj5 Privacy Policy

1. Introduction

jlj5 is committed to protecting the personal information of all Filipino players who register, deposit, play, and interact with our platform. We collect only the data necessary to operate our services, fulfil regulatory obligations, and provide you with a safe and personalised gaming experience. This Policy applies to all personal data processed by jlj5 in connection with the jlj5.org website and its associated services, whether accessed via desktop browser or mobile device.

By creating a jlj5 account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not access or continue to use the jlj5 Platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, jlj5 acts as the Personal Information Controller in respect of personal data collected through the jlj5 Platform. jlj5 operates under applicable Philippine gaming regulations and is accountable for the lawful, fair, and transparent processing of personal information in accordance with the DPA and the rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.

3. Personal Data We Collect

jlj5 collects the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued Philippine identification number (PhilSys, UMID, passport, driver's licence, or equivalent).
• Contact Data: Philippine mobile number, email address, and residential address.
• Financial Data: GCash account reference, Maya account reference, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records, and PHP wallet balance.
• Account Data: Username, encrypted password, account registration date, login history, session activity logs, and responsible gaming settings.
• Gaming Data: Wager history, game session logs, bonus usage, sports bet records, and win/loss records.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and cookies.
• Communications Data: Records of your interactions with jlj5 customer support via live chat, including chat transcripts and support ticket history.
• KYC Documentation: Copies of government-issued identity documents and any additional source-of-funds documentation requested during account verification.

jlj5 does not collect sensitive personal information (as defined under Section 3(l) of the DPA) unless required for identity verification or compelled by applicable law or regulatory authority.

4. How We Collect Your Data

jlj5 collects personal data through the following means:

• Direct Submission: Data you provide during account registration, KYC verification, deposit and withdrawal requests, or when contacting customer support.
• Automated Technical Collection: Cookies, server logs, and similar technologies that automatically record technical data when you access the jlj5 Platform.
• Payment Processors: Financial data received from licensed Philippine payment processing partners (GCash, Maya, and banking partners) during transaction processing.
• Game Software Providers: Game session data transmitted by licensed third-party game providers when you access their titles on the jlj5 Platform.
• Identity Verification Services: Data returned by third-party KYC verification services used to authenticate your identity documents against government databases.

5. Purpose & Legal Basis for Processing

jlj5 processes your personal data for the following purposes, each of which rests on a lawful basis under the DPA:

• Account Management (Contractual Necessity): To create, maintain, and administer your jlj5 account, process your login authentication, and manage your PHP wallet.
• Transaction Processing (Contractual Necessity): To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, and other supported Philippine payment channels.
• Regulatory Compliance (Legal Obligation): To fulfil obligations under Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), and identity verification requirements mandated by applicable law.
• Fraud Prevention & Security (Legitimate Interest): To detect and prevent fraud, money laundering, cheating, collusion, and unauthorised access to jlj5 accounts.
• Responsible Gaming (Legitimate Interest / Legal Obligation): To enforce age verification (21+), monitor for indicators of problem gambling, and implement self-exclusion measures.
• Customer Support (Contractual Necessity): To address your queries, complaints, and account issues through the jlj5 live chat support system.
• Platform Improvement (Legitimate Interest): To analyse aggregated, anonymised usage data to improve the Platform's features, performance, and game selection for Filipino players.
• Marketing Communications (Consent): To send you promotional offers, bonus notifications, and game recommendations where you have provided opt-in consent. You may withdraw this consent at any time through your account settings or by contacting support.

6. Cookies & Tracking Technologies

jlj5 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function — these include session authentication tokens that keep you logged in to your jlj5 account during a session. These cannot be disabled.
• Functional Cookies: Store your preferences such as language settings, responsible gaming limits, and display preferences to personalise your jlj5 experience.
• Analytics Cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve the jlj5 Platform.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and account takeover attempts.

You may manage non-essential cookies through your browser settings. Disabling strictly necessary cookies may prevent the jlj5 Platform from functioning correctly.

7. Data Sharing & Third-Party Disclosure

jlj5 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared in the following limited circumstances:

• Payment Processors: Financial data is shared with GCash, Maya, BPI, BDO, Metrobank, and other licensed Philippine payment partners solely to process your transactions.
• Game Providers: Session data is shared with licensed game software providers (e.g., Pragmatic Play, PG Soft, Jili) to facilitate game delivery and audit game outcomes.
• KYC & Identity Verification Partners: Identity documents may be shared with certified verification service providers to fulfil Philippine regulatory obligations.
• Regulatory Authorities: jlj5 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities when required by law, regulation, or valid legal process.
• Professional Advisers: Lawyers, auditors, and accountants operating under confidentiality obligations, where necessary for jlj5's legal and compliance functions.

All third-party data processors engaged by jlj5 are contractually required to implement data security standards consistent with the DPA's requirements.

8. Data Retention

jlj5 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention periods:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, consistent with AMLA obligations.
• KYC Documentation: Retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Retained for three (3) years following resolution of the relevant support interaction.
• Marketing Consent Records: Retained for as long as consent remains active, plus one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with jlj5's data disposal procedures.

9. Data Security

jlj5 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit TLS/SSL encryption for all data transmitted between your browser or mobile device and the jlj5 Platform.
• Encrypted storage of account passwords using industry-standard hashing algorithms. jlj5 staff cannot view your plain-text password.
• SMS OTP authentication triggered upon detection of login attempts from unrecognised devices or IP addresses.
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of the jlj5 Platform infrastructure.

While jlj5 employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your jlj5 login credentials.

10. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by jlj5:

• Right to Be Informed: The right to know how jlj5 collects, uses, and processes your personal data — as fulfilled by this Policy.
• Right of Access: The right to request a copy of the personal data jlj5 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your jlj5 account.
• Right to Erasure / Blocking: The right to request deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to jlj5's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. Opt-out options are available in your account settings.
• Right to Data Portability: The right to request a machine-readable copy of personal data you have provided to jlj5, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jlj5 has violated your data privacy rights.

To exercise any of the above rights, please contact jlj5 via live chat support on the Platform or send a written request to [email protected]. jlj5 will respond to data subject requests within thirty (30) days of receipt.

11. Children's Privacy

The jlj5 Platform is strictly for individuals who are 21 years of age or older, consistent with PAGCOR's minimum age requirement for casino-style gaming in the Philippines. jlj5 does not knowingly collect personal data from individuals under the age of 21. If jlj5 becomes aware that personal data has been collected from a minor, the associated account will be immediately suspended and all personal data will be deleted from jlj5's systems. Parents or guardians who believe a minor has registered on jlj5 should contact support immediately via live chat.

12. Cross-Border Data Transfers

Some of jlj5's third-party service providers — including game software providers and technical infrastructure partners — may process personal data outside the Philippines. Where such transfers occur, jlj5 ensures that appropriate safeguards are in place, including contractual data processing agreements that impose data protection standards consistent with the DPA and NPC regulations. jlj5 will not transfer personal data to a jurisdiction that does not provide an adequate level of data protection without implementing appropriate safeguards as required by the NPC.

13. Policy Updates

jlj5 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. Material changes will be communicated to registered Players via the email address or mobile number on file. The effective date of the current version is always displayed at the top of this Policy. Continued use of the jlj5 Platform after an updated Policy takes effect constitutes acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact & Data Protection Officer

jlj5 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Policy. For privacy-related inquiries, data subject requests, or concerns about jlj5's handling of your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 on the jlj5 Platform — the fastest way to reach our support and privacy team.
• Email: [email protected] — for written privacy requests and formal data subject right exercises. jlj5 will acknowledge your request within 5 business days and provide a substantive response within 30 days.

If you are unsatisfied with jlj5's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines in accordance with NPC procedures.